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Questions

May I buy online in any part of the world?
Hangar and our express mail service partners, is able to deliver in almost any part of the world. Nevertheless, you can confirm before ordering by sending us an e-mail on this issue: This email address is being protected from spambots. You need JavaScript enabled to view it.

Do I have to pay Import Duties or Custom Taxes?
Import duties and custom taxes are charged when your order arrives to your country (outside the EU). Hangar is not to be hold responsible for the payment of any such taxes or costs. We advise you to check with your Custom Authority before you order.

How do I order online?
Before you start ordering, you may like to read our terms and privacy policy. You may buy online after a registration on our online-store. When you find a product that you would like to buy, you can select it (chose color or size, If you have that option) and press ADD TO BASKET. You may continue to buy other articles until you wish to close your order and press CHECKOUT.

Which methods of payment are available?
All payments are made in Euro. Methods of payment include credit cards such as Visa and Mastercard,that you can use in a totally safe way. It is also possible to use Paypal.

Is it safe to buy at hangar.pt?
Nowadays it is very safe to buy on-line. The technology used is tested and guaranties the safety of all data. If you wish, ask for information on certificates used in our web platform.

Is my personal information well protected?
All personal information registered in our online-store is confidential. Read our Privacy Policy for more information.

In which currency may I pay?
All orders are made in EURO (€). Our invoicing is also made in EURO (€). When your bank account is from a different currency origin, your bank will deduct you in your local currency. For that purpose, both your bank or even Paypal will use exchange rates that Hangar does not control or influence.

When I do not find a certain item, will it become available again?
When a product is removed from our online store, it usually means that it is no longer available. Sometimes it is temporarily sold out. Confirm this issue by sending an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

I cannot find something that I saw in one of Hangar stores. Is it Possible?
Although our online-store has several items that we do not have on display at our stores, the opposite is also true. Some products may be too complicated to pack or may be available in small quantities, and therefore we prefer not to sell them online. Confirm this issue by sending an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Is it possible to make a reservation using the WISHLIST?
We do not accept any reservation. The wishlist only purpose is to remind you later of products you would like to buy. Beware that in future visits to the online-store they may no longer be available.

How can I return a product bought at the online-store?
You have 15 days to return na unwanted product you have bought. This can be done directly at the CCB store, or by sending back to the CCB store address. Before you make any return, we advise you to contact us in order to confirm the acceptance on our part. We only accept returns on products that are in perfect, resalable condition, including the original packaging. Read our Terms on this issue. We regret that we cannot accept international returns unless items are damaged or faulty.

Do I have to pay for transport costs when a return is made?
All transport costs are charged to you. Returns can be sent to: Centro Cultural de Belém, Lj1 1449-003 Lisboa Portugal. Before you make any return, we advise you to contact us in order to confirm the acceptance on our part. We only accept returns on products that are in perfect, resalable condition, including the original packaging. Read our Terms on this issue. We regret that we cannot accept international returns unless items are damaged or faulty.

How much time does it take to deliver?
All items on stock are ready to be expedited on the following weekday of your order. Other items indicate delivery times that are usually assured by our suppliers and manufactures. Please read more about this on DELIVERIES.

How much does it cost to deliver?
Please read our DELIVERIES seccion for more specific information on this issue. Each delivery is charged according to weight and volume.

Where is Hangar main office?
Our main office is located at: Centro Cultural de Belém, Rua Bartolomeu Dias, Lj1 , 1449-003 Lisboa.

Which are the opening hours for the online-store?
Our team supervises online-store activities from 11h00 to 17h00, every working-day. The online-store is expected to be available to you 24h/7days a week. For maintenance purposes we may have to briefly suspend all access, from time to time.

+351 213 624 302

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