Payments:
All payments are processed in Euros. Payment methods include Visa, Mastercard, MB-way, Paypal, which you can use in a completely secure way.
Order preparation:
Orders are prepared after payment . If , during preparation of your order, any circumstance occurs that makes the delivery unfeasible, the sale will be canceled and the amount paid is returned to the customer.
Exchanges and Returns:
According to Decree of Law 84/2008, 67/2003 and the Community Directive 1999/44/EC), items purchased in this online store can be exchanged up to 30 days after receipt of the item.
You can take the item to our CCB store or ship it. Please contact us in advance so that we can better organize this process. Transport costs, whenever they occur, are paid by the customer. It is essential to keep it in the original packaging, in perfect condition for sale. You can exchange it for another item or purchase voucher, valid for 3 months. According to the legislation in force, the obligation to return in cash only applies when it is impossible to exchange the item for another equal one. In case of exchange for an item of lower value, the amount due is always refunded in the form of a purchase voucher, which can be used in future purchases, in one of our stores.
We do not exchange plants, food products, perfumery and hygiene items, as well as items purchased at a discount or promotion. There are also no exchanges of items that have been specifically ordered at the customer’s request, such as, for example, fabrics, furniture, lighting or any other, or upholstery, clothing, assembly, transport or other services that have been awarded.
In the last quarter of the year, the exchange period is extended until the 15th of January of the following year. There are no exchanges of ornaments or pieces with decorations specific to the Christmas season, such as crockery, candles or textiles with elements alluding to Christmas.
The right to exchange or repair an item that proves to be defective (for example, an electric coffee maker that does not work or a chair that does not light up) can be claimed up to 2 years after its purchase. This warranty does not apply to wear and tear, or damage caused by use (such as a chipped ceramic, a broken pair of glasses, a punctured handkerchief, etc.). Non-conformities (for example, an item of a different color from the packaging; the lens of a pair of glasses with a different graduation to that indicated on the same; or an exchange in the reference of an item compared to the one registered in the order form) will be subject to exchange within the two-year warranty. In these cases, according to the law, HANGAR has 30 days to carry out the exchange or repair or decide to make a refund in cash or voucher.
Privacy Statement:
Hangar is committed to safeguarding the privacy of its customers’ data. We use technological resources that allow a safe online experience. This Privacy Statement applies to the Hangar website and the way in which information is collected and used. By using our website, you are accepting the practices that we expose here.
Information Collection:
Hangar collects information and data only to process your orders and provide the best possible service, and may use your email or telephone to contact you whenever necessary. When registering on our site, we will collect data such as name and email, address and telephone number, country and city and date of birth.
We collect and use personal information only to carry out orders placed by you. By subscribing to our newsletter, we use this data to inform you about events, products and services provided by Hangar.
Hangar does not make its customer list available to third parties. Your personal data will only be shared with professional partners who assist us in terms of the online platform and the dispatch of goods. These partners are prohibited from using their data for purposes other than providing services to Hangar and must maintain the confidentiality of the information in question. Hangar does not use or make available sensitive personal information without your consent.
We receive reports about the pages our customers visit on Hangar’s website and Facebook, so that we can determine which services are most popular. These statistical data help us to improve the service we provide to you. In this regard, we inform you that by revealing personal data through Hangar’s public forums, such as Facebook and Instagram, this information can be seen and used by others. Hangar does not read or store the personal information present on the pages and online profiles of its customers.
Use of Information:
HANGAR only provides personal information without the consent of its customers when required by law or in compliance with procedures legally instituted by court decisions.
Personal Data Security:
Your personal information is stored on secure servers, controlled and protected against unauthorized access. When banking information (such as credit card number, for example) is transferred from site to site, it is automatically encrypted so that it cannot be viewed or used by third parties.
Changes to this Statement:
Hangar may update this Privacy Statement as part of a careful consideration of the company’s purposes and customer feedback. We encourage you to regularly review Privacy Statement to learn how we are protecting your data.
Contact:
We appreciate your views our Terms and Conditions. If you notice that our service does not comply with this privacy and data protection policy, please contact us at online@hangar.pt, so that we can determine and resolve the problem as quickly and efficiently as possible.
